So, getting the correct hardware for the second order from Blinds.com was about 3 weeks in the making, but we finally got it right — and my faith in decent customer service was restored, thanks to Annette.
The main reason for the posts and pictures was to explain what was going on to folks on the other end of the phone (and ultimately, the vendor). Hopefully, too, these images will help them to get future orders correct.
The initial order came with brackets that were too short (that would not fit the blinds) and no covers. The second order came with brackets that were too long, and covers that were too thin and not a good color-match. The third order came with the correct brackets and covers — the same that came with our initial order last year. And now, we have lots of leftover parts…
It's useful to note that the mechanism has changed a bit. The new design is a bit easier on the install, but more visible in the end. Given that the measurements were not that hard to begin with, I do prefer the original, less-visible design, but this is what we've got.
We've installed two of the nine blinds… hoping all goes well for the other seven (which are side-by-side blinds for the sliding doors).
Thanks again to Annette and the team at Blinds.com…
I am real happy to hear that the factory finally got the correct parts out to you. I was really embarrsed when you first advised me of the situation. . . .But I am glad it is finally over and you can enjoy your shade at last. Have a great day!
Sarah B.
Design Consultant
Blinds.com
Thanks, Sarah: Your team, especially Annette, was great. My hope is that the new factory “learns” a bit and provides the correct brackets the first time ’round (with covers). If someone had not installed the blinds previously, it might be a very confusing scenario — the the initial brackets, I’d have torn up the blinds trying to hook them onto the too-short brackets. But, again, blinds.com did a great job in seeing that we got the right parts.